OUR PRIVACY POLICY

Your privacy is important to us.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Eaglemat Insurance Brokers Ltd

1. Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Eaglemat Insurance Brokers Ltd. First Floor. 30 High Street. Chislehurst. BR7 5AS.

• A data ‘controller’ means the individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data.



• A data ‘processor’ means the individual or organisation which processes personal data on behalf of the controller
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Country refers to: United Kingdom
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Website refers to Eaglemat Insurance Services Ltd, accessible from www.eaglematinsurance.co.uk
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. The purpose of this notice

This Notice is designed to help you understand what kind of information we collect in connection with our products and services and how we will process and use this information. In the course of providing you with products and services we will collect and process information that is commonly known as personal data.



This Notice describes how we collect, use, share, retain and safeguard personal data including your our individual rights.

3. IP addresses.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is anonymous statistical data about our users’ browsing actions and patterns, and does not contain any personal information that enables us to identify any individual.

4. Cookies.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Information we may collect from you.

We may collect and process the following data about you:

• If you contact us, we may keep a record of that correspondence.
• Information that you provide by filling in forms on our website. This includes information provided whilst requesting further information about us or requesting that we contact you about your enquiries.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise.

Why we may collect information from you

• To notify you about changes to our service.
• To carry out our obligations arising from any contracts entered into between you and us.
• We will also collect electronic personal data when you first visit our website where we will place a small text file that is commonly known as a cookie on your computer.
• We may record your communications with us when contacting our customer care, complaints and other customer focused functions. We also collect personal data through the use of telematics or similar locational tracking services, where you have agreed to the use of this particular service.


• Where we collect data directly from you, we are considered to be the controller of that data i.e. we are the data controller. Where we use third parties to process your data, these parties are known as processors of your personal data.
• Where there are other parties involved in underwriting or administering your insurance they may also process your data in which circumstance we will be a joint data controller of your personal data.  

If you object to the collection, sharing and use of your personal data we may be unable to provide you with our products and services. 
• For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is identified as the named territory where the processing of personal data takes place.



5. What is personal data?

Personal data is information relating to an identified or identifiable natural person. Examples include an individual’s name, age, address, date of birth, their gender and contact details. 

Personal data may contain information which is known as special categories of personal data. This may be information relating to an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, or data relating to or sexual orientation.

Personal data may also contain data relating to criminal convictions and offences.

For the purposes of safeguarding and processing criminal conviction and offence data responsibly, this data is treated in the same manner as special categories of personal data, where we are legally required to comply with specific data processing requirements.



Personal data we collect

In order for us to arrange and administer insurance for you we will collect and process personal data about you. We will also collect your personal data where you request information about our services, customer events, promotions and campaigns.



We may also need to collect personal data relating to others in order to arrange and administer insurance. In most circumstances, you will provide us with this information.

Where you disclose the personal data of others, you must ensure you are entitled to do so. 

You may provide us with personal data when completing online quote or contact forms, when you contact us via the telephone, when writing to us directly or where we provide you with paper based forms for completion or we complete a form in conjunction with you.



We will share your personal data within our firm, group of companies, and with business partners. This is normal practice within the insurance industry where it is necessary to share information in order to place, quantify and underwrite risks, to assess overall risk exposure and to process claims. It is also necessary to determine the premium payable and to administer our business.



We also share personal data with authorised third parties, this is necessary where we are required to do so by law, where we need to administer our business, to quote for, source, place and administer your insurances including arranging insurance premium finance, to perform underwriting activities and to process claims.

Some examples include:



• Insurers;


• Underwriters;


• Credit reference agencies;


• Debt recovery agencies;
• Premium finance providers;


• Claims handling companies;


• Loss adjusters;


• Reinsurers;



As a provider of insurance services, we will process the following categories of data: 

• Personal data such as an individual’s name, address, date of birth, gender, contact details and details of historic claims


• Special categories of personal data such as health and details on historic claims resulting in injury (physical and physiological)
• Data relating to criminal convictions and offences such as details of driving offences or insurance fraud

If you object to the collection, sharing and use of your personal data we may be unable to provide you with our products and services. 



For the purposes of meeting the Data Protection Act 2018 territorial scope requirements, the United Kingdom is identified as the named territory where the processing of personal data takes place.

Where we store your personal data.

The data that we collect from you is primarily stored within the UK. Where necessary, it also may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Your rights.

You have the right at any time to ask us not to process your personal data for marketing purposes. If you no longer wish to be contacted for marketing purposes, please send your request via email. You can also exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

• The right to access– You have the right to request copies of the personal data we hold
• The right to rectification– You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete
• The right to erasure– You have the right to request that we erase your personal data, under certain conditions
• The right to restrict processing– You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing– You have the right to object to our processing of your personal data, under certain conditions
• The right to data portability– You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

7. Changes to our Privacy Policy.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email:  info@eaglematinsurance.co.uk